Express Warranty via Text?
Car sellers frequently disclaim all warranties for used cars. Disclaimers are simple, but dealerships sometimes forget that employees can use language that constitutes an express warranty that cannot be disclaimed. [...]
Forecast Calls for Compliance
In the compliance world, it’s impossible to prepare for every possibility. However, you can look for trends and leanings and bet on outcomes. In preparing for 2019, here are some [...]
Play by the Book
Most plaintiffs suing dealerships list as many violations as possible in the hope that at least one will stick. In a recent case, a car buyer alleged five violations in [...]
Mind the GAP
GAP policies are often important to auto credit customers, especially those who can't afford to continue making payments when their cars are total losses and they are under water on [...]
Automated Voicemail Drops: Grey Area in Federal Law
I have observed over the years that third-party vendors in the retail automotive industry show a great deal of ingenuity in coming up with “new” and “innovative” products that are [...]
Vehicle Damage Disclosure
Damaged vehicles can come into your dealership inventory in many ways. They can be damaged in transport, during test drives, on loan or rental to customers, or through staff error. [...]