Play by the Book

2019-05-29T17:09:38-07:00By |

Published February 15, 2019, Dealer's Voice - Most plaintiffs suing dealerships list as many violations as possible in the hope that at least one will stick. In a recent case, a car buyer alleged five violations in his complaint against the dealership where he bought and financed his car, and all five of them stuck. Keep [...]

Mind the GAP

2019-05-29T17:12:33-07:00By |

Published February 15, 2019, Dealer's Voice - GAP policies are often important to auto credit customers, especially those who can't afford to continue making payments when their cars are total losses and they are under water on the financing. They are also important to dealers, who have found it increasingly hard to make money without revenue [...]

The Power of Positive Disruption

2018-11-02T16:34:22-07:00By |

“Disruption” is all the rage in the tech world. For established businesses, disruption is generally bad. It upsets the work force and takes management’s focus from the primary goal – serving customers. Certainly, businesses must change to survive, but slow and steady is the answer. Change is good. Disruption is not. Dealers are no strangers to [...]

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